Blackboard Tech Support: Heartland Community College

Tech Support: Adobe Reader

The transcripts of the videos on this page are in the Adobe Reader format. If you are having difficulty viewing these transcripts please visit and download the Adobe Reader at the following link:

http://get.adobe.com/reader/?promoid=BUIGO

Tech Support: Opening a Video

If you see a screen asking you "Do you want to allow this website to open a program on your computer?" and the address is from "mms://stream.heartland.edu/blackboard_training/" this is safe to click Allow. This will open the Windows Media Player on your computer desktop and play the video on a Windows PC.

Click the image below for a screenshot showing this security warning.

Tech Support: Windows Media Player

If you see an error that states, "Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted." you may have incorrect settings in your Windows Media Player to stream video into your computer.

Click the image below for a screenshot showing this error message.

If you are using Windows Media Player 11 (the newest version) you need follow these steps:

1. Load Windows Media Player by double clicking the icon for it (either on your desktop or in the Start menu on your computer).
2. Click the Alt key on your keyboard to bring up the menu in the upper left.
3. Mouse down to Tools and over and down to Options and Click Options.
4. Click the Network Tab in the upper right of the Options dialog box.
5. Make sure the boxes are checked for RTSP/UDP, RTSP/TCP, and HTTP as well as the Multicast box. All four of those boxes need to be checked.
6. Click OK.
7. Quit the Windows Media Player program by clicking the red x in the upper right.

This will set the Network streaming video protocol settings to the correct setting.

Click the image below for a screenshot showing the correct Windows Media Player 11 Network Settings.

If you are using Windows Media Player 10 you need follow these steps:

1. Load Windows Media Player by double clicking the icon for it (either on your desktop or in the Start menu on your computer).
2. Click the Alt key on your keyboard to bring up the menu in the upper left.
3. Mouse down to Tools and over and down to Options and Click Options.
4. Click the Network Tab in the upper right of the Options dialog box.
5. Make sure the boxes are checked for Multicast, UDP, TCP, and HTTP box. All four of those boxes need to be checked.
6. Click OK.
7. Quit the Windows Media Player program by clicking the red x in the upper right.

This will set the Network streaming video protocol settings to the correct setting.

Click the image below for a screenshot showing the correct Windows Media Player 10 Network Settings.

Tech Support: Windows XP

If you click on a link and Internet Explorer displays an error stating, "The file does not have a program associated with it for performing the action. Create an association in the Folder Options control panel" like the image below you need to associate the Microsoft Media Streaming Server with the open action.

Click the screenshot below for a view of this Microsoft Media Streaming Server error message.

If you are using Windows XP you need to follow these steps to associate the Microsoft Media Server (MMS) protocol action with open:

1. Click the Start Button (green button in the lower left corner of Windows XP),
2. Scroll up to Settings and over to Control Panel,
3. Open the Control Panel in Windows XP,
4. Click on and open the Folder Options (if you don't see Folder Options click switch to classic view in the upper left of the Control Panel),
5. Click the File Types Tab,
6. Scroll down a bit to Microsoft Media Server Protocol and highlight that by clicking on it,
7. Click Advanced button,
8. The Actions should be set to Open.

This will set the Windows XP Microsoft Media Server streaming video protocol settings to the correct setting.

Click on the images below for screenshots of the Microsoft Media Server Protocal screen and the Advanced Options Screen with the correct streaming video settings.

Tech Support: Macintosh OS X

If you are playing these back on a Macintosh computer you will need to download the Flip4Mac QuickTime plug-in to playback these Windows Media Video (.wmv) files.

Please visit the Telestream web site for more information on the free Flip4Mac Windows Media Video to QuickTime plug-in:

http://www.telestream.net

Note: As of late July 2011 Macintosh computers running the Mac OS 10.7 Lion operating system have difficulty streaming Windows Media Video files even with the Flip4Mac plug-in installed. One solution for Mac users is to open these videos using Firefox. First you will have to change a setting in the Firefox preferences. To allow Windows Media Video files to playback while using OS 10.7:

1. Open the Firefox browser,
2. Click on Firefox from the menubar and open Preferences,
3. Click on Applications within the Preferences screen,
4. Scroll down to the "mms" content type (or do a search in the search bar for mms),
5. Change the Action to Use QuickTime Player 7 (by dropping down the menu, choose Use other..., search for the QuickTime Player 7 application on your computer and select that application. QuickTime Player 7 is usually installed under Applications and Utilities on a Macintosh).

This will allow you to view streaming windows media video files using the Flip4Mac plug-in for QuickTime Player 7 (not QuickTime 10) while using the Firefox web browser.

See the screenshots below for the Firefox Preferences menu item location and the Applications tab chosen in Firefox Preferences:

If you have a new Macintosh (one with the Mac OS 10.7 operating system preinstalled) you might not have an alternate (older) version of QuickTime in your Applications > Utilities folder. You will need to download an older version of QuickTime (version 7.6.6) from Apple's website available at: http://support.apple.com/kb/DL923.