Blackboard Tech Support: Heartland Community College

Browser Check for Blackboard 9

Please use this page to check to see if your web browser is configured for online courses at Heartland Community College.

This web page will assist you with configuring your browser for use with online courses. Several items will be checked and you will be shown the results of this test. Scroll down this page to see the results. If you see an item that needs attention we've provided solution instructions for correcting the settings.

Browser and Operating System Browser Cookies Enabled Check Browser Popups Enabled Check Browser Javascript Enabled Check Java Installed Check Adobe Flash Player Installed Check Adobe Reader Installed Check RealPlayer Installed Check QuickTime Player Installed Check

Browser and Operating System Information

This section will check your Browser Type and Version Number and your Operating System Version if you have javascript enabled in your browser.

If the paragraph above says that you don't have Javascript enabled please follow the steps in the right column of this web site to Enable Javascript.

We are recommending to instructors and students that you use the Firefox browser. It is a free and safe download that you can install on your computer and use with Blackboard courses at Heartland Community College. To download the latest version of Mozilla Firefox see the Downloads page on this web site.

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Cookies Browser Check

This section will check to see if you have Cookies enabled in your Browser if you have javascript enabled in your browser.

If the paragraph above says that you don't have Javascript enabled please follow the steps in the right column of this web site to Enable Javascript. If the paragraph above says that cookies are disabled please allow your browser to use cookies.

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Popups Enabled Check

This section relates to the test for popup blockers. If you saw an alert box like the screenshot below telling you that No Popup Blockers were detected then you probably don't have a popup blocker issue. If you were alerted to the fact that you have popups blocked you will need to turn off any popup blockers installed on your computer to take Blackboard courses at Heartland Community College.

Simply refresh this web page to test for popup blockers.

The image below shows the alert box you should be seeing if you have turned off all popup blocking.

The image below shows the alert box you see if you have popup blocking turned on. Please turn off popup blocking.

If the paragraph above says that you don't have Javascript enabled please follow the steps in the right column of this web site to Enable Javascript. If you see an alert box telling you that "We have detected that you are using popup blocking software" please follow the steps in the right column of this web site to Enable Popups.

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Javascript Enabled Check

This section will check to see if you have Javascript enabled in your browser.

If the paragraph above says that you don't have Javascript enabled please follow the steps in the right column of this web site to Enable Javascript.

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Java Check

The Java run-time plug-in is a free download allowing you to view Java-based web site content. Blackboard uses Java for many of it's processes so this download is necessary for a sucessful online course experience.

If you see text below saying "Java Installed" you have confirmation of the Java plug-in installed.

Java Not Installed

If the image above doesn't show that you have Java successfully installed (it says Java Not Installed) please download the Java plug-in from the link on the Downloads web page on this web site.

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Adobe Flash Player Check

The Adobe Flash player is a free browser plug in allowing you to view Flash based multimedia and rich internet content.

If you see a graphic running below you have a confirmation of Flash installed

If the image above doesn't show that you have the Adobe Flash player successfully installed please download the Adobe Flash Player from the link on the Downloads web page on this web site.

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Adobe Reader Check

The Adobe Reader is a free download that allows you to view documents in the Adobe Reader format (.PDF files).

If you can open the following link in a new browser window you have the Adobe Reader correctly installed:
Adobe Reader Installation Test

If the link doesn't launch the Adobe Reader and allow you to see a test PDF single page document please download the Adobe Reader from the link on the Downloads web page on this web site.

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RealPlayer Check

The free RealPlayer will allow you to view video and hear audio in Real Player format.

Click on the link below to test for the RealPlayer Media Player installation.

RealPlayer Video Test

If the link below doesn't launch the RealPlayer and allow you to watch a short RealPlayer movie clip please download the RealPlayer from the link on the Downloads web page on this web site.

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QuickTime Player Check

The free QuickTime Player will allow you to view video and hear audio in QuickTime formats.

Click play on the movie below to test for the QuickTime Player installation.

If the embedded movie above doesn't play back a short QuickTime movie clip please download the QuickTime player from the link on the Downloads web page on this web site.

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